Senior Customer Success Manager
Hyperlocology is redefining franchise advertising by providing brands with unparalleled control, transparency, and efficiency for local digital advertising. Our platform empowers franchise brands to manage multi-location digital advertising at scale—ensuring that national strategies align with local market needs while giving individual franchisees the insights and support they need to thrive.
Company Description
Hyperlocology is an advertising platform designed for multi-location brands to efficiently manage and analyze their local advertising efforts. The platform offers centralized control over local advertising across powerful channels, with click-to-launch functionality and customized options for franchisees. This enables brands to reach local audiences effectively and drive more profitable sales.
Role Description
This is a full-time remote role for a Senior Customer Success Manager. The Senior Customer Success Manager will focus on ensuring customer satisfaction and retention, analyzing customer data to improve service, and maintaining strong relationships with clients. The role also involves proactive communication with customers, resolving issues, and providing excellent customer service.
Qualifications
- Customer Satisfaction, Customer Service skills
- Analytical Skills
- Strong Communication skills
- Experience in Account Management
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and manage multiple priorities
- Bachelor's degree in Business, Marketing, or related field
- Experience in the advertising or marketing industry is a plus
Benefits & Perks
• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Flexible PTO and remote-friendly work environment.
• Professional development opportunities.
Join Us!
To apply or learn more, contact hello@hyperlocology.com.
Perks and Benefits
Competitive Salary
Make money while actually loving your work:)
Unlimited Vacation
Crush work. Relax when you need it!
Work from anywhere
Work from anywhere in the United States.
Targeted Bonuses
Get rewarded for great accomplishments and achieving your goals.
Company Off-sites
Bi-annual company off-sites to come together, have fun, and build on our awesome culture.
Get in Early!
No, we don’t mean get in early to the office. This is an incredible opportunity to join a team changing an industry and do it with some of the best in the business.
Ready to join us?
Email us at careers@hyperlocology.com